Customer service policy
Customer satisfaction is very important to us at Beauty Full Skin And Body. We believe in providing a fair and reasonable exchange policy to our customers and all purchases are subject to the laws of the Commonwealth of Australia including the Fair Trading Act 1989.
We endeavour to make sure that all products listed on our website are currently in stock and that pricing is true and correct.
Our Return Policy
If you are not completely happy with your purchase, please return your unopened goods to Beauty Full Skin And Body within 14 days of purchase for a exchange.
Unfortunately, we cannot issue a exchange on any goods that have been opened.
Please advise Beauty Full Skin And Body within 14 days of receipt of your order of any discrepancies or damaged products. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition.
The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Beauty Full Skin And Body.
It is always important to use products as directed on the label, but in the extreme case your skin becomes irritated or shows signs of an allergic reaction please stop using the product immediately and contact us to speak to one of our skin therapists (no later than 14 days from purchase date). If our skin therapist identifies that the product purchased caused a skin reaction, we will offer to exchange the item for another product. Allergy returns must not be more than 20% used.
Guide to Returning Products
Contact our Customer Service by email firstname.lastname@example.org
All items must be received by us in the same condition as you received them, so please pack up any returned items carefully to ensure that they arrive safely.
Once we receive your returned product(s), we will issue your replacement or credit.